Article 2: Using the site
This site and its content are intended for customers of AMBIANCE-LIVE BVBA. You may not use this website or its content other than in connection with the performance of your business with AMBIANCE-LIVE BVBA. Any use not authorized herein this site, its content or its functionality may result in immediate termination of any user name, password or other authorization granted by AMBIANCE-LIVE BVBA for the use of the site.
Article 3 : Identification
Legal Name: AMBIANCE-LIVE BVBA capital of 18,600 euros
Article 4 : Ownership of this website and its contents
AMBiANCE-LIVE BVBA is the owner and operator of this website. All content published or made available on this site, including but not limited to, text, graphics, photographs, moving images, sound, illustrations and software is owned by AMBIANCE-LIVE BVBA, its licensors or its third-party image.
All elements of the site: AMBIANCE-LIVE BVBA, including but not limited to, the general design and the content are protected by patents, copyrights, trademarks and other laws for the protection of intellectual property.
The designs developed by designers and offered for sale onwww.ambiance-live.com, AMBIANCE-LIVE or any site which the company AMBIANCE-LIVE BVBA operates on are part of the intellectual property of AMBIANCE-LIVE BVBA.
Except as explicitly permitted under this Agreement or another agreement with AMBIANCE-LIVE BVBA, no portion or element of this website or its content may be copied or retransmitted via any means whatsoever and all rights to this site remain the exclusive property of AMBIANCE-LIVE BVBA. You agree to indemnify AMBIANCE-LIVE BVBA, for any costs, damages, losses or expenses incurred as a result of your failure to comply with this agreement or unauthorized use of the content or site. Any reproduction or use not specifically authorized in advance and is constitutive of forgery and is liable to civil and criminal cases. Furthermore, operation contrary to morality and ethics cannot be permitted
Article 5 : Product Availability
Our product offerings and prices are valid until they are visible on www.ambiance-live.com, within the limits of available stocks. Upon receipt of your order, we check the availability of (or) product (s) ordered (s). In case of unavailability, we pledge to refund you within thirty days of receipt of your order.
Article 6 : Product Use
AMBIANCE-LIVE BVBA sells products for the interior decoration and customization. The company mainly products and sells adhesive vinyl sticker with the aim of enabling personalization and decoration of objects such as interior walls, furniture, computers, phones and other hi-tech mobile phones, vehicles and electrical equipment.
This adhesive has been designed to be non-permanent. The quality of vinyl used allows a perfect fit for the installation and maintenance of color of about 3 to 5 years long depending on conditions of use, installation and light exposure. AMBIANCE-LIVE BVBA cannot be held liable for improper use of the product such as installation on a deteriorated surface, untimely removal and, intensive exposure to sunlight. The surfaces are not suitable for laying on aqueous-based paint (water paint) products, granular or non-smooth surfaces, coatings of lime or other ready-made solutions and can lead to bad behavior fixation.
As a precaution, unglued product should be kept away from children under three years of age.
Article 7 : Payment Terms
The payment methods offered on www.ambiance-live.com are made via secure payment companies, which secures your bank data, and which does not allow AMBIANCE-LIVE BVBA access to your credit card number.
Article 8 : Retention of Property The products remain the property of AMBIANCE-LIVE BVBA until full payment of the order. However, after receiving of the order by the customer, the risks of the delivered goods are transferred to the customer. The client can sometimes choose a delivery with a tracking number to be repaid in case of deterioration or non-receipt due to postal service. In this case, the customer is liable to make the claim.
Article 9 : Price
Items are billed on the basis of existing tariff at the time of registration of the order. Prices are in EURO including all taxes and excluding shipping costs. The prices include the VAT rate applicable on the day of ordering.Please note that the deliveries made aimed at countries situated except the European Union can be subjected to diverse expenses and taxes, the customs and the VAT in the import.These expenses are exclusively supportedby the buyer.
AMBIANCE-LIVE BVBA reserves the right to change prices if there are typographical errors.
Article 10 : Terms and Delivery
Transportation and Delivery:
The products are delivered to the shipping address that the client has indicated during the ordering process. If there is a mistake on the address registered by the buyer, AMBIANCE-LIVE BVBA wil not be held responsible for any loss or delay of a package.
Delivery is possible in all countries listed in the customer registration.
AMBIANCE-LIVE reserves the right to change the manner, price and delivery times at any time.
Article 11 : Deterioration, non-compliance or non-receipt
Damage / Loss
AMBIANCE-LIVE BVBA will return the product for free to the customer once the carrier has confirmed the loss or theft of the product; or the client has sent pictures showing damage to the product during transportation. E-mail: firstname.lastname@example.org.
If the product arriving at the client does not conform to the description on the invoice, the customer must send a complaint to the e-mail: email@example.com, attaching a photo of the product. If the images show non-compliance of the product description on the invoice, then AMBIANCE-LIVE BVBA will freely return the product line to the customer.
All claims and / or challenges the customer has against the product, shall be made exclusively by e-mail to the address: firstname.lastname@example.org, at the latest within 14 days of receipt of the product by the customer or else will be under penalty of forfeiture.
Article 12 : Responsibilities
AMBIANCE-LIVE BVBA cannot be held liable for breach of contract, due to the occurrence of an event or forces of nature and in particular, where there is total or partial strike of postal services, carriers, and disasters like floods or fires. Regarding products purchased to meet the business needs, AMBIANCE-LIVE BVBA is not liable for any damages because of business interruption, loss of profit, damages or expenses that may arise.
The selection and purchase of a product or a service are under the sole responsibility of the customer. The total or partial inability to use the products in particular, due to incompatibility of equipment, will not rise to any compensation, reimbursement or questioning the responsibility of AMBIANCE-LIVE BVBA, except in the case of a latent defect proven, non-compliance or defect.
Article 13 : Return Policy
You cannot use your right to return the product if you order a sticker for which you can choose the colour and/or the size.
Ambiance Live customers have up to 14 days from the delivery date of their package to return a defective product and received a 100% refund. The shipping cost of return will be paid by the customer. Returned items must contain all the contents. Items that arrived in good condition but are damaged by customer will not be accepted. Any personalized orders (made to specifications) are also excluded from this return policy.
Returning adress if you send back your package:
Koning Albert I Laan 64
You do not need to tell us why you send back the package. There will be no penality applied. You will be refunded as soon as possible and the latest within 30 days from the date we received back your package. The refund money will be done by bank transfer (for credit card payments) or by Paypal (for Paypal payments). You have to pay for the shipping fees.
Article 14 : Termination Right
AMBIANCE-LIVE BVBA reserves the right not to register a payment and therefore not to confirm an order, and delete a customer account for any reason whatsoever. The customer will be informed by any means within 14 days following the cancellation of his order or deletion of his account. The customer cannot claim any compensation.
Article 15 : Warranty
No warranty is given to a sticker that is used permanently and rendered unusable. If a defect is found at the sticker, refer to Article 11. Thank you.
Article 16 : Contestation
Our customer service is at your disposal to solve in the best possible way and amicably, any dispute that may arise. You can contact us here. Otherwise, the Commercial Court will have exclusive jurisdiction.
Article 17 : Your Privacy
AMBIANCE-LIVE BVBA makes a vow of honor to respect your privacy and makes every effort not to distribute them. The information you requested will be organized and processed in the best conditions in order to adapt our offerings to your needs.
The customer has a right to access and correct personal data. If you wish to exercise this right, simply contact our customer service here.
Article 18 : Invalidity - Force Major - Applicable Law and Competent Court
If for any reason any provision of these terms should be declared unenforceable, such unenforceability shall not affect the application of other provisions of the General Conditions. The unenforceable will be replaced by the nearest available possible.
AMBIANCE-LIVE BVBA, its editors, nor the client cannot be held responsible for any breach that come from a case of force major beyond their control including, without limitation, the case of war, riot, insurrection, interruption of transportation, problems of import or export, strike, lockout, shortage, fire, earthquake, storm, flood. These conditions are exclusively governed by Belgian law. In case of dispute, the courts at the judicial district of Brussels have jurisdiction.